Empathy at Scale.
Turn one-word hints into complete, empathetic, and technically accurate responses instantly.
Repetitive Tickets
Answering 'how do I reset my password?' for the 100th time today drains your soul.
Tone Inconsistency
When you're tired, your replies get shorter and colder. Customers feel that.
Knowledge Base Disconnect
Alt-tabbing to find the right help doc link disrupts your speed.
Instant, Accurate Resolutions
Friendware reads the customer's ticket and your internal documentation simultaneously. It drafts a perfect response that is technically accurate and tonally perfect.
It works inside Intercom, Zendesk, Front, or Gmail. It doesn't matter what tool you use.
New agents become experts instantly because Friendware suggests the right answers based on your company's collective knowledge.
- Reduce Average Handle Time (AHT) by 50%
- Maintain 100% CSAT with perfect tone
- Onboard new agents in days, not weeks